Before you reach out.
What happens in a first visit?
A long conversation with a prescriber about your history, your current medicines and what you want from care. Any decision about medication comes after the evaluation, and you can take time to decide.
Do you take my insurance?
We are in network with some plans and out of network with others; the plans are listed on How fees work. For Medicare or Medi-Cal, call us before booking. If your plan isn't listed, ask us about a receipt you can send to your plan.
What is a superbill, and can I use one?
A superbill is an itemized receipt we give you each month if we are out of network with your plan, and you may send it to your plan to ask for reimbursement. It carries a diagnosis code that your plan will see, and your plan decides what, if anything, it pays.
What is a Good Faith Estimate?
If you pay without insurance, you have the right to receive a Good Faith Estimate of the cost before your first visit, and we give one in writing. If a bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
How much does a visit cost, and can I use an HSA or FSA card?
Your fee depends on your plan and on how you pay, and anyone paying without insurance gets a written estimate in advance. HSA and FSA cards work like any payment card. How fees work has the details.
How often will I come, and how long is a visit?
A first visit is longer than a follow-up. Your clinician sets the pace: visits are closer together while a medication is new and spread out as the plan settles.
Are you licensed where I live?
Our clinicians are licensed in California. Video follow-ups are for people located in California, so ask us before you book if you are traveling or live elsewhere.
What do I do in a crisis?
This office is not an emergency service. Call or text 988 any time, or call 911 in an emergency. The page on crisis and resources has more.
What is confidential, and what are the limits?
What you tell us stays in your record, which we keep private and share only as the law allows. There are limits, such as when someone is at serious risk of harm or when the law requires a report. Your clinician explains them at your first visit.
Do you prescribe controlled medication by video?
Prescribing decisions come after an evaluation, and whether a controlled medication can be prescribed by video depends on state and federal law and on your clinician's judgment. Our prescribing policy explains how we handle it.
Will I need labs?
Some medications call for blood tests or other monitoring. Your prescriber tells you which, why and how often, before you start.
How soon can I be seen?
The office tells you the next first-visit time when you get in touch. If you are in crisis, don't wait for an appointment: call or text 988, or call 911 in an emergency.
The door is open.
Send a message and the office will reply with a time, what to bring and how billing works.